Terms and Conditions
Please note that our Terms and Conditions are subject to change and can be amended at any given time.
GENERAL RULES:
* All bookings need to be done per e-mail or on our online booking form
* Amendments and cancellations need to be done per e-mail
* all activities at Roidina are at your own risk
* Children under the age of 14 years must be under strict supervision
* A prove of age will be required for children
* Roidina will not be held responsible for personal goods left behind
* Our prices are fixed and are subject to change and can be amended at any given time
* Signing of indemnity forms is mandatory on day of check-in and guests will not be allowed on any activities, should indemnity not be signed
PAYMENT TERMS:
* 100 % deposit on date of booking to secure the rooms
* Proof of payment must be email to: bookings@roidinanaturefarm.com
* We accept cash payments in Namibian Dollars (N$) and South African Rand (ZAR), electronic transfer and
credit card (VISA and MASTER)
* Access to internet banking will be allowed
* All bills must be settled before departure
* Name and Surname or invoice number must be on all payments made by internet banking or direct deposit
* All prices are inclusive of 15 % VAT and 1 % BED LEVY
* Any shortfall resulting in exchange fluctuations will be for the account of the customer
* Bank charges on cash handling will be for the account of the customer
* All extra's will be paid on date of departure
CANCELLATION RULES:
* 0 - 7 days prior to arrival - 100 % of total deposit will be with held
* 8 - 20 days prior to arrival - 30 % of total deposit will be with held
* 21 days prior to arrival - free of charge
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* Penalties are applicable to cancellation of all booking provisional or confirmed within above period